Classes

MBM Pilates classes operate on a monthly subscription basis. Spaces are limited and are allocated on a first-come, first-served basis. Once booked, your spot is confirmed, and payment is required to secure it. If a class is full, we will place you on a waiting list, but we cannot guarantee that a space will become available.

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If you cannot attend a session, you may request to make it up by attending another class at a different location or time, provided there is space and it suits your level. This must be pre-approved by the instructor and is not guaranteed, though we will do our best to accommodate you.

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If a class is cancelled by the instructor, you will receive a refund for the affected session(s).

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For the safety of all participants, please do not attend class if you are unwell and could spread illness to others.

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If your doctor or health professional advises you to stop Pilates, please provide evidence, and we will refund any remaining sessions on a pro-rata basis.

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To cancel your subscription, please give one month’s written notice to enquiries@incredible-me.co.uk.

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Mats

We generally do not provide equipment. However, mats can be borrowed by free trial members or if you forget yours. Borrowed mats must be cleaned thoroughly before and after use. We recommend bringing a resistance band, small towel, or cushion for head/back support.

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Private Sessions

MBM Private Pilates sessions are available as a block of six sessions (to be used within eight weeks) or on a rolling monthly basis.

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Sessions must be paid for at least 48 hours in advance. Cancellations or changes require at least 24 hours' notice, or you may forfeit the session. Exceptional circumstances will be considered at our discretion.

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If your doctor or health professional advises you to stop Pilates, please provide evidence, and we will refund any remaining sessions on a pro-rata basis.

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Lockdowns

In the event of a government-mandated lockdown, all classes will move online until in-person sessions can resume.

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General Terms & Conditions

Always inform your instructor of any injuries or discomfort before starting a session. If you experience pain or discomfort during a session, stop immediately and consult your instructor. This is for your safety.

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Please keep a copy of these Terms and Conditions for your records.

If you have any questions, feel free to speak with us.