Terms & Conditions
By choosing to use any of our services you are agreeing to these terms.
Classes & Terms
MBM Pilates classes are run on a term basis (usually 6 weeks at a time). Spaces in each class are limited per term so once booked/paid you have confirmed your commitment for the whole term. Spaces are allocated on a first-come, first-served basis. Unfortunately, we cannot guarantee or hold a space for you without payment. If the class is full we will add you to a waiting list, but there can be no guarantees on spaces becoming available.
If you are unable to make a session, it may be possible to make up a missed one by attending an alternative location/time, provided you have requested this to us, there is space and you are at the correct level to attend. (This is at the discretion of the instructor and must be pre-agreed). This is not guaranteed – but we do try to facilitate this where possible. Since Covid, this may not be possible due to restricted numbers – but maybe eased once restrictions ease.
If for some unforeseen reason the class is cancelled due to instructor illness, then you will receive a refund for the class/es or it/they will be discounted off your next term.
You must not attend a class if you are feeling unwell – this is for the safety of the whole class.
If your doctor or health professional has requested you stop Pilates, you must provide evidence of this and you will receive a refund on any pro-rata sessions left on the term.
Equipment will generally NOT be provided, however, for free trial members or the odd time someone forgets one can be borrowed but must be cleaned thoroughly before and after use.
MBM Private Pilates sessions are booked on a 6 or 10 session or monthly rolling basis. Sessions need to be used within 3 months of purchasing or within the following month for rolling sessions.
Sessions must be paid for at least 48 hours prior to the expected session. We require at least 24 hours' notice for a cancellation/change to a session or you may forfeit the session (exceptional circumstances will be considered under discretion).
If your doctor or health professional has requested you stop Pilates/training, or you have an injury that means you cannot continue, you must provide evidence of this and you will receive a credit/refund on any pro-rata sessions left on the term.
If we are advised by the government to go back into a lockdown – all classes will transfer directly online until we are able to get back to the hall.
General Ts & Cs
You must always inform your instructor at the start of a session if you have any injuries or discomfort. If during a session if you feel any pain or discomfort, you must stop and speak to your instructor. This is for your safety.
Please keep a copy of these Terms and Conditions for your records.
If you have any questions please come and speak to us.